Privacy policy

This document details the policies of Comfort Workspace regarding the collection, use, and disclosure of your personal information when you use our services and website. We are dedicated to ensuring that your personal data is protected and that we are transparent about our practices.

Any information you provide to us by which you can be identified will be used only in compliance with this Privacy Notice.

Updates to This Notice

We may update this Privacy Notice periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page whenever you access our Site to stay informed about our data handling practices. The "Last Updated" date at the top of the Notice indicates when the latest changes were made.

Our contact details

Name: Comfort Workspace Ltd

Address: 40 Half Moon Crescent, London, N1 0TJ

Phone Number: 0207 112 8944

E-mail: sales@comfortworkspace.co.uk

Published on 11/11/2025

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers – Name, username, gender, height, weight
  • Business identifiers (if applicable) – Business name, address, VAT number
  • Contact Information – Email, telephone numbers, billing and shipping address
  • Technical data – IP address, browser type, device used, location, information on how you use our website (pages viewed, time and clicks)

How We Use the Information We Collect 

We require this information to understand your needs, provide you with excellent service, and operate our business effectively. We use the collected data for the following specific purposes:

A. Core Operations and Service Delivery

We use your information for the necessary functions required to run our e-commerce business:

  • Order Fulfilment: To process your transactions, manage your account, ship your products, and process returns or exchanges.

  • Internal Record Keeping: For accounting, audit, and administrative purposes related to the lawful operation of our business.

  • Customer Communication: To respond to your inquiries, send service notifications (such as order status updates), and manage any issues or complaints.

B. Business Improvement and Legal Compliance

  • Product and Service Enhancement: We use aggregated usage data and feedback to continuously monitor and improve the quality of our products, services, and the functionality of our website.

  • Legal and Regulatory Compliance: To comply with all applicable legal requirements, regulatory obligations, and industry standards (e.g., tax, financial reporting, and fraud prevention).

C. Marketing and Tailored Experience

We use your data for marketing activities, but only where you have explicitly provided your consent (opted-in) or where we have a legitimate interest to do so:

  • Direct Marketing: We may send you promotional emails about new products, special offers, or other information we think you may find interesting.

  • Market Research: We may contact you by email, phone, or mail for market research purposes to gather feedback and insight.

  • Website Personalization: We use information to customize the layout, content, and product recommendations on our website to align with your interests and purchase history.

  • Targeted Advertising and Remarketing (Google Ads): We share certain Technical and Usage Data with third-party advertising platforms, including Google Ads. This allows us to create targeted campaigns to reach specific demographics or interests based on your interactions with the Site. The information gathered through cookies is used to personalize and optimise your online experience and deliver more relevant advertising content across the internet.

How do we get the personal information, and why do we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Administrative and business purposes (registering as a new customer, processing orders through the website, managing payments and charges, scheduling delivery appointments, subscribing to our newsletter)
  • Improvements to our website, business and products/services
  • Deliver relevant content and advertisements
  • Where we need to comply with a legal obligation

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Our suppliers/manufacturers
  • Analytics and advertising providers such as, but not limited to, Google Analytics, Google Ads
  • Search engine providers such as, but not limited to, Google and Bing
  • Social media platforms we may use, such as, but not limited to, Facebook

You can view how Google uses your data via Google's Terms and Conditions.

We may share this information with the following sources:

  • Our supplier/manufacturer is for delivery purposes and to provide a better product/service
  • Our payment gateway providers for transaction purposes
  • Third-party delivery companies such as DX, Royal Mail, Parcelforce
  • HM Revenue & Customs

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting sales@comfortworkspace.co.uk or 0207 112 8944

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

How do we store your personal information 

Your information is securely stored on our accounting systems (Method and QuickBooks) and payment gateway (Braintree).

We keep the name, address, emails, and telephone numbers for as long as we feel that we have fulfilled or satisfied the purpose. This may include warranty purposes, returning orders, accounting, tax and legal requirements. The general period is usually 12 years.

Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies (like pixels and web beacons) to help analyse web traffic, tailor our website to your needs, and manage our marketing efforts.

What are Cookies?

A cookie is a small text file placed on your computer's hard drive or device memory when you visit a website. Cookies allow the website to recognize your device and respond to you as an individual by gathering and remembering information about your preferences and interactions.

How We Use Cookies

We use different types of cookies for specific, necessary functions:

  • Essential/Strictly Necessary Cookies: These are required for the Site to function correctly. They enable core services, such as keeping items in your shopping cart throughout the checkout process, security, and network management.

  • Performance and Analytics Cookies: These "traffic log cookies" help us analyse data about webpage traffic (e.g., which pages are popular, how long users stay, and conversion rates). We use this information for statistical analysis to continuously improve the website and tailor it to customer needs. This data is generally anonymized or aggregated.

  • Functionality Cookies: These remember choices you make (like your username or region) and provide enhanced, personalized features (like product recommendations based on your browsing history).

  • Advertising and Targeting Cookies: As detailed in Section 3, these cookies are used to track your activity across other websites to build a profile of your interests and show you relevant Comfort Workspace advertisements (remarketing).

Your Consent and Control

  • Consent: Upon your first visit, a clear consent mechanism (such as a banner or pop-up) will appear, giving you the option to Accept or Decline our use of non-essential cookies.

  • Browser Controls: Most web browsers are set to automatically accept cookies. You have the ability to modify your browser settings to decline cookies or receive a notification before a cookie is set. However, blocking essential cookies may prevent you from taking full advantage of the website, including the ability to place orders.

  • No Access to Personal Information: A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us and the data collected through your browser activity.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sales@comfortworkspace.co.uk, 0207 112 8944 or 40 Half Moon Crescent, London, N1 0TJ if you wish to make a request.

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Comfort Workspace Ltd

40 Half Moon Crescent, London, N1 0TJ

Tel: 0207 112 8944

Email: sales@comfortworkspace.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Click here to read the complete policy and the list of cookies used on our website.